Return, Replacement/Cancellation & Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, Replacement/Cancellation and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns, Replacement/Cancellation policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return, Replacement/Cancellation policy on the product page for any exceptions to this returns policy and the table below

The return, Replacement/Cancellation policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category	Returns, Replacement/Cancellation Window, Actions Possible and Conditions (if any)
Camera	14 days Refund, Replacement/Cancellation or exchange
Lights	30 days Refund, Replacement/Cancellation or exchange
Lenses	2 days Refund
No Returns categories	Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complte Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	2 days Refund
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packing	Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
3. For products where installation is provided by AAA ENTERTAINMENT service partners, do not open the product packaging by yourself. AAAE authorised personnel shall help in unboxing and installation of the product.
4. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.